Job Title

Positive Signs Access to Work Support

Hours of Work

 
Part Time  – 21 hours per week. 

Location

 
Initially at Upminster office then Hybrid working with 1 days office based once training has been completed.

About Positive Signs

At Positive Signs, British Sign Language is our business. We are a Deaf-led company providing a customised range of services within a customer-driven environment. 

Since 2004, we have been an established provider of communication services, supplying language service professionals such as BSL/English Interpreters and Communication Support Workers. 

We manage and provide ongoing delivery of BSL support, utilising Disabled Students Allowance and Access to Work. 

We provide accredited British Sign Language courses, approved by the awarding body Signature, plus our own robust package of Deaf Aware Training and British Sign Language course on-site / online.

Description 

Purpose

We are seeking a highly motivated and organised Access to Work Support Worker with a strong administration background to join our Employment Team. 

In this role, you will be the primary point of contact for all Access to Work enquiries, handling a variety of tasks by phone and email including processing new applications, managing changes in circumstances, reconsiderations, complaints, processing of CSI and ensuring all AtW related invoices are paid in a timely manner.

You will also be responsible for compiling weekly reports for the Director, Employment and Finance team.

Quality

  • Represent Positive Signs in a professional manner at all times.
  • Attend relevant training events and Positive Signs Employment meetings as required.

Person Specification

Essential Skills and Knowledge

Previous experience of working within a confidential and/or secure environment. 

BSL skills desired but not essential  

Strong understanding of the Access to Work scheme and its eligibility criteria, as well as their procedures.

Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of clients as well as maintaining good relationships with ATW staff 

Exceptional organisational skills with the ability to manage multiple tasks efficiently and prioritise effectively. 

Proficient in Microsoft office and Teams and Sharepoint systems and comfortable obtaining information from invoicing software  

Confidence in conducting telephone conversations, clearly explaining complex information to ATW staff and obtain clear guidance.

Strong analytical skills with the ability to compile and interpret data for reports. ​

Communication Skills 

  • A good level of written and spoken English.
  • Preferably a good level of British Sign Language.

Personal Qualities

  • Reliable, punctual and flexible. 
  • Sensitivity and understanding.
  • Patience and the ability to remain calm in stressful situations.
  • Team Player. Positive and great Interpersonal skills.
  • Able to manage, prioritise and organise own workload as required. 
  • Experience of working with Deaf People in Employment settings.

Information and Knowledge – Information Processing 

  • Able to work to tight deadlines and remain customer focused.
  • Computer literate, familiar with Microsoft Office applications, Xero, Hubspot, Bookings systems, Teams and Pandadocs.

Salary 

Payment will be from £ 23,000 per annum pro rota

Positive Signs Ethos

Positive Signs are proud of the fact that our core business is about enabling others to improve their equal opportunities practices.

We adopt the same ethos in-house and are proud to be an equal opportunity / Disability Confident employer.

Declaration of Interests

If any person working for Positive Signs Ltd has a controlling and/or significant financial interest in a business including another Interpreting provider / supplier / colleague and must declare it, or notify the Director.

Any interests should be declared to the Director, either on starting employment or on acquisition of the interest.