Job Title

Positive Signs Creative Manager

Hours of Work

Full-time Monday to Friday  – 35 hours per week. 


4 days Office in Upminster, Essex or shoot set based. 1 day Remote Working from home.

About Positive Signs

At Positive Signs, British Sign Language is our business. We are a Deaf-led company providing a customised range of services within a customer-driven environment. 

Since 2004, we have been an established provider of communication services, supplying language service professionals such as BSL/English Interpreters and Communication Support Workers. We manage and provide ongoing delivery of support, utilising Disabled Students Allowance and Access to Work. We provide accredited British Sign Language courses, approved by the awarding body Signature, plus our own robust package of Deaf Awareness Training on-site / online and remotely.



  • The Creative Manager position is a new position at Positive Signs who will work across all five teams and is the lead support for the development of creative solutions for our services and products. 
  • Your creative direction will capture the imagination of all audiences, manage all client briefs and set the highest possible standard through targets and regular reporting mechanisms within agreed timescales. 
  • You will be able to intuitively understand how to leverage digital formats, audience culture and social influencers to drive reach and awareness. 
  • The objective is to both increase the confidence of all our clients and their agencies, or employers in creating and delivering original media content.  You will also partner up with other like minded businesses to initiate and oversee all of the creative / media work across Positive Signs.
  • Ensure all key messages align with Positive Signs Business and CIC strategies 

Main duties and responsibilities

The post holder is expected to:

  • Manage and develop Positive Signs’ social media across all platforms working with each team to achieve the most cost effective or ‘value for money’ plans. 
  • Manage, develop and maintain Microsoft PowerPoints across teams.
  • Develop content for social media, website and other distribution channels clearly representing Positive Signs profile using BSL / English formats and captioning facilities at all times 
  • Ensure all requests and tasks are completed in a prompt manner from start to finish using schedules and ensuring all deadlines are met. 

Main duties and responsibilities continued…

  • Manage, lead and develop Positive Signs online courses & ensure Thinkific is maintained effectively and kept up to date. 
  • Intervene appropriately to assist on demand communication or to correct errors misunderstanding and culturally mediate to resolve communication difficulties within the Creative team. 
  • Manage and ensure Positive Signs website, is up to date and ensure facilities are in place for ‘ chat box ‘ type enquiries – to maintain responses within short time scales 
  • Develop and maintain Positive Signs Knowledge base so it’s accessible in BSL.
  • Lead on Positive Signs’ Translation Team requirements 
  • Work flexibly and responsively as required to meet Positive Signs business needs.
  • Maintain the quality of own work and ascertain competence for the needs of the assignment  by engaging with all participants. 
  • Ensure procedures for Health and Safety are observed and carried out, evaluated on all filming tasks. 
  • Represent Positive Signs in a professional manner at all times, including dress in appropriate attire and being able to provide identification, a Positive Sign badge whenever carrying out working duties. 
  • Maintain records of assignments in working diary provided, and complete a timesheet for certain tasks. 
  • Attend relevant training events and Positive Signs related meetings as required and to maintain CPD and build long term relationships with influencers 

Person Specification

Essential Skills and Knowledge

This role will be suitable for a person looking to move into the online world of BSL interpreting.

  • Proven experience across media management skills using natural leadership skills in a fast paced environment 
  • A portfolio of best-in-class creative that connects brands with audiences in digital and beyond
  • Understand Deaf culture and local communities. 
  • Exemplary written English and BSL skills with a flair for a creative copy that captures the audience’s imagination
  • A depth of knowledge in digital culture and the audiences that populate them 
  • Ability to use multiple disciplines and embrace the various roles required throughout a project
  • Ability to think clearly and contribute to strategic discussions during the entire design process, from concept through completion
  • Ability to pitch proactively new ideas and creative direction and scan the marketplace for opportunities 
  • Great familiarity with the Deaf social media and campaigns scene.
  • Understanding of all Positive Signs services, ability to navigate and ideate to each product efficiently and present timelines and plans for each team to follow 
  • To be able to manage and delegate to the Creative team members accordingly 

Communication Skills 

  • A person with a desire to design and implement projects using skills and own initiative  
  • A good level of written and spoken English and British Sign Language
  • Able to recognise people’s beliefs, preferences and choices regardless of ethnic origin, disability, age, gender, sexual orientation, faith, social or cultural background. 
  • Able to use professional methods and reporting procedures to deal with conflict arising from difficult situations (e.g. racism, stereotyping, and complaints). 

Personal Qualities

  • Reliable, punctual and flexible.
  • Sensitivity and understanding.
  • Patience and the ability to remain calm in stressful situations.
  • Team Player.
  • Able to manage, prioritise and organise own workload as required. 

Information and Knowledge – Information Processing 

  • Proven ability  to work to tight deadlines. 
  • Computer literate, familiar with Microsoft Office applications, Premier Pro, Powerpoint and Thinkific and all media streaming channels 
  • Familiar with web-based access including Teams, Zoom and Facetime.


 Payment will be £ 32,000 per annum.This post attracts benefits and 25 days annual leave plus Bank Holidays.

Positive Signs Ethos

Positive Signs are proud of the fact that our core business is about enabling others to improve their equal opportunities practices.

We adopt the same ethos in-house and are proud to be an equal opportunity / Disability Confident employer.

Declaration of Interests

If any person working for Positive Signs Ltd has a controlling and/or significant financial interest in a business including another Interpreting provider / supplier / colleague and must declare it, or notify the Director.

Any interests should be declared to the Director, either on starting employment or on acquisition of the interest.